Our on line order business purchases are handled by Pay Pal with credit cards issued the following companies: Visa, MasterCard, American Express and Discover or with a Pay Pal account.
All sales are final once the order has left our warehouse. If an order must be canceled or changed please contact us at 1-800-762-7911 and every effort will be made to accommodate the change. If product has already shipped Shop Soap Warehouse Brand will only except returns on a case by case basis with proper return authorization for a valid reason.
Un-opened, un-used product may only be returned after we have been contacted and have authorized the return. No longer wanting the product is not a valid reason to warrant a return. Original product cost, less 10% charged for restocking, will be credited to the customer with an authorized return. Shipping charges will not be refunded and return shipping must be paid by the customer to return product to Shop Soap Warehouse Brand.
If product needs to be returned or credited due to damage via original shipping carrier from us to the customer, Shop Soap Warehouse Brand must be contacted first, We will then contact the shipping company and arrangements will be made with the shipper to inspect the damage and handle the return or disposal of said damaged product. Please hold on to all damaged portions of product and packaging until otherwise instructed by us. Shop Soap Warehouse Brand will only be required to replace the damaged product to ship out the next available business day and will not be responsible for any consequences to the customer due to the delay.
If you feel you have had incorrect or fraudulent charges made to your credit card account after a purchase, contact Shop Soap Warehouse immediately, 1-800-762-7911. Charges are processed by Pay Pal that holds a SSL certificate to prohibit personal credit card information from being tampered with. Shop Soap Warehouse Brand does not hold on file any customers credit card information given to Pay Pal. All payment transactions go through Pay Pal and Shop Soap Warehouse Brand is not given this information, just an authorization number.
If you register your personal information on our site, such as information to speed the process of future orders, Shop Soap Warehouse Brand will not give or sell this information to any third party or outside company. We may use this information for internal uses only and for our own direct marketing programs to our current customer lists. If you receive contact that you wish to have stopped just call us at 1-800-762-7911 and we will remove your information from said list.
Shop Soap Warehouse Brand will not tolerate any violation of our customers civil rights and we may delete or modify any and all comments made by any individual on our site. We also have the right to change or delete any information that is posted that we feel is incorrect or not appropriate to be on our site. If you see any inappropriate messages or information here please contact us immediately by e-mail or phone.
For questions about any policy listed here or if your question is not answered here, please call us to address it.
Shop Soap Warehouse Brand staff is available Monday thru Friday 8:00-5:00 EST except for closed Holidays.